FAQ

Our products are made to order and cast in bronze. While we strive to provide accurate lead times to account for casting and production, sometimes the nature of our process can cause delays. Our lead times vary depending on the product and volume, this can be between 4-12 weeks. Please contact us for more information on this.

We will always endeavour to communicate any changes to your order status promptly.

Lever Handles Lead time:

Our Lever handles are made to order, our lead time is 6-8 weeks from ordering. On large orders please allow 8-10 weeks. All technical details need to be confirmed before production can start. We are happy to help with this.

As artisans and designers, we're passionate about creating custom pieces that speak to your unique vision. For us collaboration is a partnership built on mutual respect and shared creativity. We take a holistic approach to custom work. Our process involves not just technical skill, but also a deep appreciation for the manufacturing and design process involved in bringing ideas to life. If you're interested in exploring the possibilities of a custom piece, we'd love to hear from you.

Yes we do, please contact us and we can talk you through our offerings. We can create your hardware schedule, work from your floor plans and joinery schedules, and gather the information to make sure everything works and is fit for purpose. 

We celebrate the authentic patina of solid bronze. To enhance the natural ageing process, we apply a light patina that will respond to its environment and age over time. We don’t apply artificial 'finishes.’ Instead we embrace the natural, rumbled state of silicon bronze.

Blacksand Manufacturing Ltd makes products to order; products are therefore not returnable or refundable. Please order carefully. If you need help with ordering, contact Blacksand Manufacturing Ltd for assistance. Please read our full Terms of Order here

Yes, we do offer international delivery services. Please don't hesitate to get in touch with us to arrange for shipment to your location. Contact us here

Bronze handles can develop a blue or greenish-blue patina over time due to exposure to environmental elements such as moisture, air, and pollutants. This natural process, known as oxidation, occurs when the copper in the bronze reacts with oxygen and other substances, forming a protective layer called a patina.

At Blacksand Bronze, we celebrate the authentic patina of solid bronze, as it adds to the unique character and beauty of each piece.

Yes, we provide technical support to ensure all details are confirmed before production starts. Hardware can be complex and we are here to help. If you have any technical questions or need assistance, please contact us.

For large orders, please allow a lead time of 8-10 weeks. It is best to get in touch with us to talk over your order so that we can ensure all technical details are confirmed before production begins. We are here to help with any questions or clarifications needed to ensure your order is processed smoothly and accurately.

Due to the nature of our casting process, each item will have its own unique variations and character. From molten metal to machining and hand finishing, we embrace the cast texture rather than concealing it. This means your product may have slight differences, telling the story of its creation and making it truly one-of-a-kind.

Yes, our bronze products are durable and suitable for outdoor use. The natural patina that develops over time provides an additional layer of protection against the elements.

Additionally, silicon bronze is the only alloy suggested by the NZ Building Code for coastal environments due to its exceptional durability and resistance to corrosion. Our products are designed to thrive in harsh environmental conditions, making them perfect for both inland and coastal applications.

Our products are proudly made on Waiheke Island, New Zealand. We combine traditional craftsmanship with modern techniques to ensure the highest quality in every piece we create.

Our products are made to order and cast in bronze. While we strive to provide accurate lead times to account for casting and production, sometimes the nature of our process can cause delays. We will always endeavour to communicate any changes to your order status promptly.